Without prepared and engaged people, excellence does not exist. Pierson reviews organizational structures, defines critical roles, supports executive recruitment and implements structured training paths for each department, including Rooms, Housekeeping, Food & Beverage, Guest Relations, Spa, Engineering, Sales and Marketing.
Training programs integrate three dimensions: technical (procedures, standards and safety), behavioral (code of conduct, service culture and guest interaction) and business (KPIs, cost control and margin awareness). Delivery includes simulations, periodic assessments, mentoring and structured feedback rituals.
Pierson develops leadership for multicultural environments: managers who connect purpose, process and performance. They are leaders capable of making data-informed decisions, communicating clear goals, recognizing meritocracy, and course-correcting with respect and firmness.
Through structured onboarding, accessible SOPs, operational checklists and productivity indicators, teams gain clarity and autonomy. The results are reduced turnover, higher engagement and improved guest satisfaction scores.
Investment in human capital transforms service into a competitive advantage and strengthens employer branding, while reducing labor liabilities and stabilizing day-to-day delivery.
For hotels and hotel groups seeking to build high-performance teams that are skilled, engaged and aligned with brand culture.
Ideal for expanding operations, restructuring networks or properties aiming to elevate service standards and reduce turnover.
At Pierson, training is continuous and comprehensive. Programs integrate technical, behavioral and managerial development through simulations, mentoring and practical assessments. Leadership is transformative, preparing managers to operate in multicultural environments with data-driven discipline and purpose. Performance is measured through structured learning paths, accessible SOPs and engagement indicators that reduce costs and increase guest satisfaction.
Pierson delivers a rare combination of full executive leadership experience and boutique consulting. Mr. Bucher has led hotel operations at every level, granting him both the practical authority to recommend and the operational capability to implement. At Pierson, strategy never remains theoretical.
International quality applied to daily operations. The consultancy operates under LHW and AAA Five Diamond standards, from SOP design to inspection routines, ensuring service excellence in openings and repositionings. Guests perceive it; performance indicators validate it.
Hotel–residential integration. Pierson brings deep expertise in branded residences and mixed-use models, designing operational flows, contracts and service standards that diversify revenue streams and enhance asset value without compromising the guest experience.
Mr. Bucher’s career spans every level of hotel management, from Food & Beverage Manager and Director to Resident Manager, General Manager and CEO.
Independence. Pierson has no affiliations with operators or suppliers. It acts impartially, under strict NDAs, safeguarding investor interests and the long-term sustainability of the asset.
Corporate-level engagement with Boards of Directors and investors. Pierson structures governance, reporting, due diligence, valuation and ROI scenarios, serving as a bridge between operations and capital. This strategic fluency is decisive in attracting global brands and financing.
Pierson’s portfolio combines confidential consulting engagements under NDAs with the executive career of Mr. Bucher. On the consulting side, highlights include the repositioning of independent resorts in highly competitive destinations, openings with accelerated ramp-up, and turnarounds that successfully reversed downturn cycles, with a clear focus on margin recovery and reputational uplift.
In openings and reopenings, Pierson has led end-to-end pre-opening coordination: timelines, budgets, OS&E and FF&E, technology, training programs and full operational simulations. The result is properties launching with full operational readiness from day one.
In hotel–residential integration, the consultancy has structured branded residences with governance, SLAs and service models aligned with brand positioning, generating recurring revenue streams and real estate value appreciation.
This body of work demonstrates Pierson’s ability to both think and execute: to design viable strategy and deliver it with discipline, from the boardroom to the back of house.
